Privacy Policy

Payforge is committed to protecting the confidentiality and security of your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information.

Please take the time to read this policy carefully. If at any time you have concerns about how your personal information is handled, please contact us at privacy@payforge.ai.

About us

This Website is operated by Payforge UK Ltd and Payforge USA LLC (together, "Payforge", "we", "us", or "our").

Payforge UK Ltd is a limited company incorporated in England and Wales, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Payforge USA LLC is a limited liability company registered in the United States, with its principal place of business at 1455 Leary Way NW, Suite 400, Seattle, WA 98107.

Payforge is a consultancy and technology services company that delivers long-running projects for clients, including both outcome-based and time-and-materials engagements.

For visitors located in the United Kingdom or the European Economic Area, Payforge UK Ltd is the data controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (EU GDPR).

For visitors located in the United States, Payforge USA LLC is responsible for the collection and processing of your personal information. Please see the "Information for US Residents" section below.

This policy covers information we collect in connection with our website at www.payforge.ai (the "Website") and our general business operations.

What personal information do we collect?

Website visitors

When you visit our Website, we collect standard internet log information and details of visitor behaviour patterns to help us understand how people use the site and to improve its content. This information is processed in a way that does not directly identify anyone.

When you complete a contact form, subscribe to communications, or otherwise interact with us through the Website, we may ask you to provide your name, email address, telephone number, company name, job title, and country or region.

Business contacts

When we develop business relationships, we may collect your name, job title, employer, business contact details, and correspondence.

How do we use your personal information?

We use your personal information to respond to and follow up on enquiries submitted through our Website, to send marketing communications where you have opted in, to manage our business relationships, for record-keeping, analytics, and internal reporting, to ensure our Website is presented effectively, and to comply with applicable law, regulation, or legal process.

We may also use your personal information to protect the rights, property, and safety of Payforge, our clients, and our personnel, to investigate complaints, and for business continuity and disaster recovery.

Legal basis for processing

We process your personal information on the following legal grounds:

Consent — where you have given us permission, for example to receive our newsletter. You can withdraw consent at any time by contacting us.

Performance of a contract — where processing is necessary for the performance of a contract with you or your employer, or to take steps at your request before entering into a contract.

Legal obligation — where we are required by law to process your personal information, for example for tax or regulatory compliance.

Legitimate interests — where processing is necessary for our legitimate business interests, provided these are not overridden by your rights. Our legitimate interests include managing client relationships, delivering projects, business development, and ensuring the security of our systems. You can object to processing on this basis at any time by contacting us at privacy@payforge.ai.

Who do we share your personal information with?

We may share your personal information with third-party service providers who support our operations (such as website hosting, IT support, email services, and analytics), our professional advisers (accountants, auditors, lawyers), investors or other relevant third parties in the event of a corporate transaction, and regulatory bodies, courts, or government authorities where required by law.

We may also share your information with any other third party where you have specifically authorised us to do so.

Overseas transfer of personal data

We may transfer your personal information to other countries, including to service providers located outside the United Kingdom or the European Economic Area (EEA).

Where we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with the UK GDPR and, where applicable, the EU GDPR, including transfers to countries recognised as providing an adequate level of data protection, the use of UK International Data Transfer Agreements (IDTAs), EU Standard Contractual Clauses (SCCs), or UK Addendums to the EU SCCs, and other legally approved transfer mechanisms as appropriate.

For further information about the safeguards we use, please contact us at privacy@payforge.ai.

How do we protect your personal information?

The security and confidentiality of your personal information is important to us. We have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access and improper use, secure our IT systems and safeguard the information we hold, and ensure we can restore your information in the event of a disaster.

Where appropriate, we use encryption and other security measures to protect personal information both in transit and at rest.

Certifications: SOC 2.

How long do we keep your personal information?

We keep your personal information for no longer than is necessary. Our standard retention periods include:

• Legal obligations under applicable law to retain data for a certain period of time
• The duration of our relationship with you
• Potential disputes or claims
• Guidelines issued by relevant data protection authorities

Otherwise, we securely erase or anonymise your information once it is no longer needed. If you would like further information about our retention periods for a particular type of personal information, please contact us.

Cookies

When you use our Website, we may process your personal information collected by cookies in accordance with our Cookie Policy.

Your rights

Under the UK GDPR, you have the following rights in relation to your personal data. These rights are not absolute and each is subject to certain exceptions under applicable law.

• Access — request a copy of the personal data we hold about you.
• Rectification — request that we correct any inaccurate or incomplete data.
• Erasure — request deletion of your data in certain circumstances (for example, where it is no longer necessary for the purpose it was collected).
• Restriction — request that we temporarily stop processing your data, for example while a dispute about accuracy is resolved.
• Data portability — request your data in a structured, machine-readable format where processing is based on consent or contract.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — withdraw consent at any time where that is the basis for processing.

How to make a request

You can submit a request by email to privacy@payforge.ai. Your request does not need to follow any particular format.

We may need to verify your identity before processing your request. We will respond within one calendar month. If your request is complex, we may extend this by up to two further months, but we will let you know within the first month.

We provide the first copy of your data free of charge. For further copies or manifestly excessive requests, we may charge a reasonable administrative fee or refuse to act, in which case we will explain our reasons.

If you are not satisfied

If you are unhappy with how we have handled your request, please contact us at privacy@payforge.ai. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk or by telephone on 0303 123 1113.

Information for US residents

If you are a resident of a US state with applicable privacy legislation (including California, Colorado, Connecticut, Virginia, Texas, and Oregon), you may have additional rights regarding your personal information.

Categories of personal information we collect

We collect the following categories of personal information: identifiers (such as name, email address, and phone number), professional or employment-related information (such as job title and employer), and internet or network activity information (such as browsing behaviour on our Website).

How we use and share your information

We use personal information for the business purposes described in the "How Do We Use Your Personal Information?" section above. We share personal information with the categories of recipients described in the "Who Do We Share Your Personal Information With?" section above.

Sale and sharing of personal information

Payforge does not sell your personal information. Payforge does not share your personal information for cross-context behavioural advertising purposes.

Your rights

Depending on your state of residence, you may have the right to:

• Know what personal information we have collected about you and how we have used and disclosed it.
• Access a copy of the personal information we hold about you.
• Delete personal information we have collected from you, subject to certain exceptions.
• Correct inaccurate personal information we hold about you.
• Opt out of the sale or sharing of your personal information (Payforge does not sell or share personal information, so this right does not currently apply).
• Non-discrimination — we will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us at privacy@payforge.ai. We will verify your identity before processing your request and respond within the timeframe required by applicable law.

Contact us

For further information about this policy, your rights, or to make a complaint:

By email: privacy@payforge.ai

Updates to this policy

We may amend this Privacy Policy at any time. Any changes will be posted on this page.